Refund and warranty
Your drive is covered for 90 days. If it’s faulty, we replace it free of charge, including postage.
Effective at launch.
What’s covered: 90 days, free replacement
Your drive is covered for 90 days from the day it’s delivered. If it arrives faulty, or stops working during those 90 days through a genuine fault (the drive itself fails, or the files on it become damaged on their own), we’ll send you a replacement drive free of charge, including postage.
The replacement carries the same license ID. Because it’s a fresh drive, you’ll register your computers again the first time you use it. This doesn’t count as your yearly license reset.
What’s not covered
- Physical damage: dropped, crushed, bent, or exposed to water or heat.
- Loss or theft.
- Damage caused by misuse, such as unplugging the drive while the app is open, or changing or deleting the files on it.
- Your own notes and work. Please keep a backup: in the app, use My Work → Back up my work… and save the file somewhere other than the drive.
How to make a claim
Contact us from the email address you ordered with (or, for a gift, as the person named on the license), and include:
- your license ID, and
- a short description of the problem.
You don’t need to send the faulty drive back. We’ll ship your replacement as soon as the claim is confirmed.
Refunds
All sales are final. A faulty drive is replaced, not refunded. The app works fully offline, so a license can’t be withdrawn once a drive has been delivered; this policy keeps the price fair for everyone.
Before you buy, please check the system requirements. If you have a question, ask us first.
Nothing on this page limits any rights you have under consumer-protection law that can’t be excluded by agreement.